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service experience
    Service Experience and Customer's Behavior Management
    服务体验与顾客行为管理
    Investigation on Telecom Service Experience
    电信服务体验研究
    3. get revelation from the research of service experience model, personalization and digital digging technology, and then improve the service quality of the library through the establishment of personalization model depending on the customers' interest;
    3、在研究服务体验模型、个性化和数字挖掘技术中得到启示,通过建立基于读者兴趣的个性化主动式服务模型来提高超星数字图书馆的服务质量; 4;
    This article presents concepts of limited ration demand and limited ration service quality, introduces and analyzes the telecom service experience chain at the customer experience angle, concludes some results of experimental investigation on the relationship between satisfaction and royalty, provides a feasible approach to improve service experience.
    本文提出了有限理性需求、有限理性服务质量的概念,从客户体验的角度出发,引入分析了电信服务体验链、满意度与忠诚度的关系等,并提出了服务体验的优化改进方法。
    Service experience reflects customers' feeling and evaluation of every service experienced.
    服务体验是顾客对服务遭遇所作出的感觉和评价。
    The diversified consumption goals determine that service experience should be a multidimensional concept.
    不同的消费目的决定了顾客的服务体验应当是一个多维的概念。
    Based on a review of related literatures,we proposed a three-dimension model of service experience,including functional experience,affection experience and social intercourse experience,and testified it with the results of investigations by delivering questionnaires and doing face-to-face interviews in restaurants.
    本文在文献回顾的基础上,提出服务体验包含功能体验、情感体验和社会体验3个维度,并以餐馆为调研行业,用问卷调研方法验证了这3个维度的合理性。
    Service is inherently characterized by experience,and "customer" is one of the key factors which influence service experience.
    服务先天具有体验的特征,“顾客”是影响服务体验的重要因素之一。
    But owing to the served customer's strong desire for participation,the customer's behaviour has great influence on the service experience.
    由于服务的顾客参与性强,“顾客”的行为举止对服务体验的影响非常大。
    Through the guidance of service,compatibility control,prevenient education and the effective management of of customer's behaviour by encouraging participation and coordination,we will give customers good service experience,which is helpful for service enterprises to build an excellent image and cultivate loyal customers and strengthens the service enterprise's competitive power.
    通过服务剧本引导、兼容性控制、前置教育以及奖励参与和配合对顾客行为的有效管理,能给顾客带来良好的服务体验,有助于服务企业培养忠诚的顾客群体,提高企业的竞争力。
 

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