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e服务质量
相关语句
  e-service quality
     According to the SERVQUAL model used in traditional setting, technology adoption model (TAM) and self-service technology (SST), determinants of e-service quality are identified, and a research model is developed, then the hypotheses are put forward in order to promote the development of Internet commerce.
     为促进我国互联网商务的发展,本文根据传统环境下的SERVQUAL模型、技术采用模型和自服务技术理论,识别出了e 服务质量的决定因素,并提出研究模型及相应的假设。
短句来源
     According to the SERVQUAL model used in traditional setting, technology adoption model(TAM) and self-service technology(SST), determinants of e-service quality are identified, and a research model is developed, then the hypotheses are put forward.
     本文根据传统环境下的SERVQUAL模型、技术采用模型和自服务技术理论,识别出了e 服务质量的决定因素,并提出研究模型及相应的假设。
短句来源
  相似匹配句对
     Quality of service
     服务质量
短句来源
     7) quality of service.
     7)服务质量
短句来源
     Quality of service on Internet
     Internet网络的服务质量
短句来源
     QoS Guarantee in MANET
     MANET的服务质量保障
短句来源
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  e-service quality
Finally, research into the determinants of e-service quality could be a promising field for further studies in this area.
      
In total, the derived e-service quality dimensions explain 63% of the variance in perceived value.
      
This supports our basic intention to develop a holistic e-service quality scale covering all four stages of the service transaction process.
      


Based on the IETF system model which combines Integrated Service,Diffserv Scrvice and Multo\|Protocol Label Switching to provide End\|to\|End Quality of Service,the methods and process of implementing RSVP Aggregation with MPLS are specified.The structure of a border router which supports RSVP singlong,Diffserv traffic control and MPLS functions is designed and the function of each component is introduced.Finally,relevant protocol and methods for resource management and admission control in the RSVP aggregation...

Based on the IETF system model which combines Integrated Service,Diffserv Scrvice and Multo\|Protocol Label Switching to provide End\|to\|End Quality of Service,the methods and process of implementing RSVP Aggregation with MPLS are specified.The structure of a border router which supports RSVP singlong,Diffserv traffic control and MPLS functions is designed and the function of each component is introduced.Finally,relevant protocol and methods for resource management and admission control in the RSVP aggregation ancas are provided.

基于IETF提出的结合综合服务 (IntegratedService ,Intserv)、区分服务 (DifferentiatedService ,Diffserv)和多协议标记交换 (Multi ProtocolLabelSwitching ,MPLS)技术提供端到端 (End to End ,E2E)服务质量 (QualityofService ,QoS)的体系模型 ,具体规划了用MPLS在Diffserv区实现资源预留协议 (RSVP)聚集的方法和过程 .设计了一种支持RSVP信令、Diffserv流控和MPLS功能的边缘路由器 (BorderRouter ,BR)的结构框图并介绍了各组成部分的功能 .最后 ,提出了相应的在RSVP聚集区实施资源管理和接纳控制的协议和方法

According to the SERVQUAL model used in traditional setting, technology adoption model (TAM) and self-service technology (SST), determinants of e-service quality are identified, and a research model is developed, then the hypotheses are put forward in order to promote the development of Internet commerce. Based on Chinese B—C Internet companies, a sample of 138 actual customers is collected through web survey. Then, the research model is tested by the software of SPSS 11.0. The results show that trust, ease...

According to the SERVQUAL model used in traditional setting, technology adoption model (TAM) and self-service technology (SST), determinants of e-service quality are identified, and a research model is developed, then the hypotheses are put forward in order to promote the development of Internet commerce. Based on Chinese B—C Internet companies, a sample of 138 actual customers is collected through web survey. Then, the research model is tested by the software of SPSS 11.0. The results show that trust, ease of use, responsiveness and reliability are determinants of e-service quality, and among them trust has the most important affection on e-service quality. And ease of use and responsiveness are very important, too. While reliability is less important than other three dimensions.

为促进我国互联网商务的发展,本文根据传统环境下的SERVQUAL模型、技术采用模型和自服务技术理论,识别出了e 服务质量的决定因素,并提出研究模型及相应的假设。选择中国B—C网上经营环境为背景,以网络调研的方式收集了138份客户的样本数据,利用SPSS11 0软件对该研究模型进行了检验。检验结果表明:信任、易用性、反应性和可靠性是e 服务质量的决定因素。其中,信任的影响作用最大,其次是易用性、反应性,可靠性的影响较小。

According to the SERVQUAL model used in traditional setting, technology adoption model(TAM) and self-service technology(SST), determinants of e-service quality are identified, and a research model is developed, then the hypotheses are put forward. The results show that trust, ease of use, responsiveness and reliability are determinants of e-service quality, and among them trust has the most important affection on e-service quality. And ease of use and responsiveness are very important, too. While reliability...

According to the SERVQUAL model used in traditional setting, technology adoption model(TAM) and self-service technology(SST), determinants of e-service quality are identified, and a research model is developed, then the hypotheses are put forward. The results show that trust, ease of use, responsiveness and reliability are determinants of e-service quality, and among them trust has the most important affection on e-service quality. And ease of use and responsiveness are very important, too. While reliability is less important than other three dimensions. Most of the hypotheses are supported in this study. Based on the dimensions of e-service quality, the indexes of every dimension are identified and the measuring model is built.

本文根据传统环境下的SERVQUAL模型、技术采用模型和自服务技术理论,识别出了e 服务质量的决定因素,并提出研究模型及相应的假设。实证检验结果表明:信任、易用性、反应性和可靠性是e 服务质量的决定因素。其中,信任的影响作用最大,其次是易用性、反应性,可靠性的影响较小。在此基础上,明确了每个因素的测量项目,建立了测量模型。

 
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