In this system the customer relations management of the third party logistics enterprise can be divided into: the customer contact stage management,the customer information sharing stage management,the customer consuming logistics service stage management and the management of providing information supporting.
The paper analyzes the current situation of logistics enterprise service quality evaluation research, brings forth the evaluation index system of logistics service quality including the service performance, service process and service ability.
Aiming at the quantitative comprehensive evaluation of the third party reverse logistics enterprises,the paper establishes the evaluation index system and develops an intelligent,quantitative RBF network comprehensive evaluation model that simulates the thinking of experts for the third party reverse logistics enterprises based on an improved Hard C-Means Algorithm.
The paper analyzes the root and the features of crisis, puts out the basic principle of dealing with the crisis and discusses the harms brought by disastrous events and abnormal events to the enterprises and how the logistics enterprises to manage the crisis scientifically.
The paper considers that the change of ideas is the premise and foundation in the transform of traditional transport enterprises into modern logistics enterprises and depicts the necessity, feasibility, basic ideas and contents in the process of transform.
From three aspects of enterprise culture, enterprise investment and construction of supply chain, the essay puts forward an era-matching development strategy, which focuses on developing railway diversified logistic enterprise culture and investment in logistic nodes.
Logistics in China acquires vigorous development along with the perfecting in the environment of logistics development、 entering of transnational logistics corporation、conforming in logistics resources and the renewal of the ideas in logistics management technology.