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service quality measurement
相关语句
  服务质量评价
     Study on Service Quality Measurement of Commercial Banks
     商业银行服务质量评价研究
短句来源
     The evaluation of the Customer Perceived Service Qualityis the most important part of the service management literature, andthe service quality measurement methods can be introduced and theservice quality of Chinas firm can be improved by defining theadaptation of the Western service evaluating methods.
     顾客感知服务质量的度量是服务管理理论中最具前沿性的问题,而服务质量评价方法跨文化适用性的界定,无疑对借鉴国外先进的评价方法和提高中国服务企业服务质量水平具有积极的意义。
短句来源
  服务质量测量
     Therefore, the service quality measurement model, the brand equity measurement model and 22 research hypotheses are built and also validated by demonstration data.
     为此,构建了服务质量测量模型、品牌资产测量模型以及22个研究假设,并通过实证数据予以检验。
短句来源
     This paper uses the "direct perception minus expectation" service quality measurement method, successfully develops a commercial banks' service quality measurement multi-dimensional scale based on college students sample.
     本文应用“直接测量感知期望差”的服务质量测量方法,生成了基于大学生顾客样本的商业银行服务质量测量多维量表。
短句来源
     Secondly, the survey uses the "direct perception minus expectation "service quality measurement method, and selects the clothing industry to complete the empirical research.
     然后在问卷中采用“直接询问感知期望差”的物流服务质量测量方法,选择服装行业进行实证研究。
短句来源
     In order to overcome such shortcomings as big variance in explanation power and unstable factor structure of existent two major service quality measurement methods, this paper, for the first time, puts forward the "direct perception minus expectation" service quality measurement method.
     针对目前SERVQUAL与SERVPERF两种主要的服务质量测量方法所存在的解释能力差别大、因子结构不稳定等问题,本文首次提出了“直接测量感知期望差”的服务质量测量方法。
短句来源
     Therefore, this paper concludes that this new service quality measurement method is valid in commercial banks' college students sample.
     因此,本文得出该服务质量测量新方法适用于商业银行大学生顾客样本中的研究结论。
短句来源
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  “service quality measurement”译为未确定词的双语例句
     A Study on the Service Quality Measurement of the Hotel Industry in China Based on the SERVQUAL
     基于SERVQUAL的我国饭店业服务质量测评研究
短句来源
     Discussion of service quality measurement started in 1985 when Parasuraman, Zeithaml & Berry, et al. proposed the Five-gap Model of service quality for the first time, and the conceptual model of "SERVQUAL" was developed. This becomes the first practical and applicable scale in history.
     服务品质衡量方法的探讨肇始于Parasuraman、Zeithaml & Berry等人在1985年首度提出的服务品质—五缺口模式,其中再发展出「SERVQUAL」观念性模式,成为有史以来首度能明确运用于实务的衡量方法。
短句来源
     The third chapter introduces the service quality measurement instrument of service industry.
     第三章介绍了服务业服务质量的测量方法。
短句来源
     Thus, the standard of service quality measurement is a customer standard.
     因而我们可以说衡量服务质量的标准是一个顾客标准。
短句来源
     SERVQUAL has been broadly applied to service quality measurement in the service industry. However, the research of its application in the hospitality industry is still at the beginning stage,and its adaptability in the industry is considered controversial by many researchers.
     SERVQUAL质量测评量表已经广泛应用于服务行业的服务质量测评中,然而SERVQUAL量表在饭店业的应用尚处于初级阶段,其在饭店业的适用性一直受到学者们的质疑。
短句来源
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  service quality measurement
The proposed five dimensions of SERVQUAL, the most commonly used service quality measurement scale, were not confirmed.
      
With help from a service quality measurement process, the core needs of patients and the major areas for improvement can be delineated.
      
We can then incorporate these components into a more comprehensive service quality measurement plan in health care.
      
Their literature review argued that the PZB conceptualization of service quality measurement confounded satisfaction and attitude.
      
Hence, there is a need to find the service quality measurement for grocery retail industry in Malaysia.
      


The evaluation of the Customer Perceived Service Qualityis the most important part of the service management literature, andthe service quality measurement methods can be introduced and theservice quality of Chinas firm can be improved by defining theadaptation of the Western service evaluating methods. The thesisexplores the area and proposes differences of customers with differentculture background.

顾客感知服务质量的度量是服务管理理论中最具前沿性的问题,而服务质量评价方法跨文化适用性的界定,无疑对借鉴国外先进的评价方法和提高中国服务企业服务质量水平具有积极的意义。本文通过对服务质量评价最重要的评价方法SERVQUAL跨文化适用性的研究,提出了不同文化背景的顾客在服务质量感知方式等方面存在着差异等一系列结论。

As a key provider of internal service,the internal service quality of human resource department will directly influence employee satisfaction and organizational performance.It is very important to continuously improve the service quality according to the results of the inter service quality measurement.A scale is developed to measure the internal service quality of human resource department and then applied to a company in Beijing.The scale developed in this article can be used to measure and...

As a key provider of internal service,the internal service quality of human resource department will directly influence employee satisfaction and organizational performance.It is very important to continuously improve the service quality according to the results of the inter service quality measurement.A scale is developed to measure the internal service quality of human resource department and then applied to a company in Beijing.The scale developed in this article can be used to measure and improve the internal service quality of the human resource department.Other functional department can also develop the corresponding scale to measure its internal service quality.

人力资源部门作为企业内部服务的关键提供者,其内部服务质量水平的高低将直接影响员工的满意度和企业的经营绩效。如何测量人力资源部门的内部服务质量,并在此基础上不断改善其服务质量对于企业来讲具有重要的现实意义。在回顾相关理论的基础上,开发了用于测量人力资源部门内部服务质量水平的量表,并在此基础上进行了实证分析。利用该量表可以对人力资源部门所提供的内部服务进行诊断和改进,进而提高其管理水平。企业的其他职能部门也可以开发相应的内部服务质量评价量表,以次来提高该部门的管理水平,进而提高企业整体的管理水平。

SERVQUAL has been broadly applied to service quality measurement in the service industry. However, the research of its application in the hospitality industry is still at the beginning stage,and its adaptability in the industry is considered controversial by many researchers. This paper discusses the system of SERVQUAL measurement,and critically justifies its adaptability in the hospitality industry from its theoretical basis and characteristics of hospitality industry.

SERVQUAL质量测评量表已经广泛应用于服务行业的服务质量测评中,然而SERVQUAL量表在饭店业的应用尚处于初级阶段,其在饭店业的适用性一直受到学者们的质疑。本文在论述SERVQUAL量表构建体系的基础上,从SERVQUAL量表的理论基础和饭店业特点两个方面对SERVQUAL量表在饭店业的适用性展开了论证。

 
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