Then the paper explores the relationship between customer service quality and relationship quality in B2B context and provided a conceptualization of relationship quality and its possible antecedents,i. e.
The third part is the inventory control model design of distribution center and its application, the part puts forward the assumed conditions of the model design, chooses the index of customer service quality, analyze problems that the model data collection exists and how to deal with, confirms the parameter involved in models and establishes the inventory control model of distribution center
Through the studies on three quality principal processes and their improvements of product design and development quality, product manufacturing quality, customer service quality of North China Petroleum Steel Pipe Co. Ltd. , the thesis puts forward ideas about realizing continuous improvement in companies.
In the field of telecommunication, with the opening gradually of Chinese telecommunication industry, The Business Surport System of telecommunication (telecommunication BSS), must meet the need of new management mode " facing the customer" too, charging the mode in marketing plan, development , customer service, quality etc, can make corresponding adjustment to the changes of the market competition、 customer's consumption idea in time。
Correct routing will decrease the delivery costs for service provider and increase customer service quality Vehicle Routing Problem with Time Windows (VRPTW) becomes a noticeable problem with the development of logistics distribution and the additional demand from customers, which add a visiting window to conventional VRP.
有时间窗的车辆路径问题(Vehicle Routing Problem with Time Windows，简称VRPTW)是在VRP的基础上加入了客户点访问时间窗口限制。 随着物流配送业的迅猛发展和客户对“准时配送”要求的提高，对VRPTW的研究更加具有实际意义。
Long distance call secretary desk top is designed and implemented according to the problem on lower switching speed of long distance call. This system has important significance to improve the switching speed of long distance call and customer service quality.
The present thesis adapts the fuzzy model to estimate the service guality of dinning industry according to the index system of customer service quality of dinning industry. The aim is to make the en-terprise of dinning to understand the factors of customer service quality and the condition of service quali-ty, and to make the successful development of enterprises.
It is of significance to analyze the factors that affect the customer service quality of airlines.The article specifically explains the designing method for a quality investigation form and the processing procedure for the data thus investigated.An improving tactics is proposed,base on the result of the data processing,which reveals the importance of the multi-factors.