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empowerment
相关语句
  授权
    Customer Empowerment in Service Enterprises
    服务性企业顾客心理授权浅析
短句来源
    The Implement of Enterprises' Customer Empowerment——The approaches of improving customers' satisfaction and loyalty
    浅谈服务性企业顾客授权的实施——提高顾客满意感和忠诚感的方法
短句来源
  “empowerment”译为未确定词的双语例句
    An Empirical Study on the Relationship between Psychological Empowerment of the Staff and Perceived Service Quality of A Hotel
    员工心理受权与酒店服务质量关系的实证研究
短句来源
    An Empirical Study of Relationship Between Psychological Empowerment and Perceived Service Quality
    员工心理受权与服务质量关系研究
    The Antecedents and Consequences of Employee Psycho-logical Empowerment in Service Firms
    服务性企业员工心理受权的影响因素及其作用
短句来源
  相似匹配句对
    Customer Empowerment in Service Enterprises
    服务性企业顾客心理授权浅析
短句来源
    The Antecedents and Consequences of Employee Psycho-logical Empowerment in Service Firms
    服务性企业员工心理受权的影响因素及其作用
短句来源
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  empowerment
Empowerment in medicine: An analysis of publication trends 1980-2005
      
This paper draws attention to the rapid increase in the number of published articles in medicine devoted to issues of empowerment.
      
While our main aim is to identify populations to which empowerment has been applied, we have also offered a brief overview of the literature.
      
A Medline search was used to identify all articles relating to empowerment published between 1980 and 2005.
      
Over the study period, we document a rapid increase in the numbers of articles devoted to all three categories, but a significant increase in the proportion of papers devoted to patient empowerment (P >amp;lt; 0.0001).
      
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The service failure is inevitable because of the attributes of service products.Employee empowerment has a large effect on the hotel service recovery quality and we can improve it through building perfect empowerment system, training employees with the knowledge and ability related with service recovery. Accordingly, the hotel guest satisfaction is improved.

服务产品的特性决定了饭店服务失误难以避免。员工授权对提高饭店服务补救质量有着十分积极的作用。建立完善的员工授权制度,开展服务补救知识培训和能力培养,有利于提高饭店服务补救的质量,从而提高饭店宾客满意度。

Empowerment is an effective method of improving service quality,and the success of empowerment depends on the psychological empowerment. The authors have done an empirical study in two four-star hotels of Guangzhou to investigate the relationship between psychological empowerment and perceived service quality,human resource management practice and psychological empowerment. The results of this study indicate that: (1) psychological empowerment has three components——meaningfulness...

Empowerment is an effective method of improving service quality,and the success of empowerment depends on the psychological empowerment. The authors have done an empirical study in two four-star hotels of Guangzhou to investigate the relationship between psychological empowerment and perceived service quality,human resource management practice and psychological empowerment. The results of this study indicate that: (1) psychological empowerment has three components——meaningfulness of their work,competence and personal influence. (2)there are relationships existing in the three components of psychological empowerment. (3) influence has a direct impact on perceived service quality. (4) training and reward not only influence the psychological empowerment of the staff,but also have impact on perceived service quality. The study is of guiding significance to both theorists and managers of hotels about how to improve sound training,and extrinsic reward system in a hotel and how to reinforce psychological empowerment for the goal of improving a hotel's service quality.

授权管理措施是服务性企业提高服务质量的有效方法,而授权管理措施在企业内部的成功实施最终还要取决于服务人员的受权心态,即员工心理受权。作者在广州市两家四星级酒店进行了一次实证研究,探讨员工心理受权与服务质量关系以及培训、奖励等人力资源管理措施对员工心理受权的影响。数据分析的结果表明:员工心理受权包括工作意义、工作能力和个人影响力3个组成成分;员工心理受权的3个组成成分之间存在相互影响的关系;员工感知的个人影响力和工作能力分别对服务质量产生不同的影响;培训和奖励措施不仅影响员工心理受权,还对服务质量产生积极的影响。本项研究结果对酒店管理人员建立完善的培训和奖励体系,增强员工的心理受权感,进而提高服务质量有一定的指导意义。

Nowadays competitions in hotel industry more and more focus on accommodation service.The author believes that hotel enterprises should start from organizational design and system innovation in order to sharpen the competitiveness of their room products and enhance operational efficiency.They should,first of all,distinguish core business and non-core businesses and establish the competitive edge of room products by using discrepancy strategy,low cost strategy as well as focus strategy,and outsource the non-core...

Nowadays competitions in hotel industry more and more focus on accommodation service.The author believes that hotel enterprises should start from organizational design and system innovation in order to sharpen the competitiveness of their room products and enhance operational efficiency.They should,first of all,distinguish core business and non-core businesses and establish the competitive edge of room products by using discrepancy strategy,low cost strategy as well as focus strategy,and outsource the non-core businesses to give play to core competitiveness.This paper elaborated the reasons for non-core business outsourcing and the key details requiring attentions;probed into the outsourcing managerial system of room cleaning business,and the changes that will take place in organizational structure,attempted to reengineer the organizational structure of housekeeping department,and pointed out that service empowerment and information sharing should be guaranteed.Finally it stressed the necessity of building high efficiency teams and put forward some suggestions for team build pattern design.

客房产品日益成为当今饭店业竞争的焦点。笔者认为,我国饭店企业若想从根本上增强客房产品的竞争实力,提高经营效率,必须从组织设计和制度创新着手。首先,应将客房业务区分为核心业务和非核心业务,并运用差异化策略、低成本策略或聚焦策略来确立客房产品的核心优势;其次,为充分发挥核心竞争力,可以将客房非核心业务外包,本文阐述了非核心业务外包的理由和应处理好的关键环节,并重点探讨了客房清扫业务的外包管理制度;业务外包战略势必引起组织结构的变革,文章尝试对客房组织结构进行了再设计,同时认为必须做好服务授权和信息共享;最后,强调了建立高效的工作团队的必要性,对团队组建的模式提出若干种建议。

 
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