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customer perceived service quality
相关语句
  顾客感知服务质量
    Empirical Study of the Relationship Among Customer Perceived Service Quality,Customer Satisfaction and Repurchase Intentions
    顾客感知服务质量与顾客满意相关关系实证研究
短句来源
    The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
    服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
短句来源
  顾客感知服务质量
    Empirical Study of the Relationship Among Customer Perceived Service Quality,Customer Satisfaction and Repurchase Intentions
    顾客感知服务质量与顾客满意相关关系实证研究
短句来源
    The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
    服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
短句来源
  顾客感知服务质量
    Empirical Study of the Relationship Among Customer Perceived Service Quality,Customer Satisfaction and Repurchase Intentions
    顾客感知服务质量与顾客满意相关关系实证研究
短句来源
    The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.
    服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。
短句来源
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  customer perceived service quality
Furthermore, our results provide convincing support of the lagged positive effect of customer-perceived service quality at T1 on group potency at T2.
      
Finally, customer-perceived service quality predicts group potency, whereas no evidence for the reverse effect is provided.
      
Compared with group potency, team efficacy appeared to have higher correlations with customer-perceived service quality and service revenues.
      


The characteristics of service decide the importance of service recovery for the customer perceived service quality, customer satisfaction and loyalty.By defining the relationship between service recovery and complaint management,the concept of service, its characteristics, basic principles of service and other related issues were explored.

服务的特性决定了服务补救对于提高顾客感知服务质量、顾客满意和忠诚的重要意义。通过对服务补救与抱怨管理之间关系的界定 ,重点阐述了服务补救的概念、原则和若干需要注意的问题。

The paper explores the forward problems of service management, i.e., the relationship among customer perceived service quality, customer satisfaction, customer repurchase intension, customer service switching intension,etc., and draws a series of useful conclusions.

通过实证与定量研究的方法 ,对服务管理学科中的前沿问题 ,即顾客感知服务质量与顾客满意、顾客重购意愿和顾客服务转换倾向的一系列问题进行了研究 ,并得出了许多有益的结论。

 
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