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zero complaint
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  相似匹配句对
     EXPLORING ON "ZERO COMPLAINT" ADMINISTRATIVE MODEL
     “零投诉”管理模式初探
短句来源
     From zero Hero
     零号英雄
短句来源
     On Zero Sum
     说“零和”
短句来源
     Unreasonable Complaint
     无理的抱怨
短句来源
     Result This practice reduced the occurrence of medical accident and achieved zero complaint in nursing.
     结果减少了护理事故的发生,护理实现了零投诉。
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In the fierce market competition, the largest challenge faced by China telecom enterprises is providing higher service quality than competitors. Therefore, carriers should enhance service quality management and pursue "zero distance", "zero defect" and "zero complaint" of service provision, should adopt effective service method and realize service standardization, personalization and diversification, and should continuously raise the brand honor and user satisfaction to enlarge the user base.

在激烈的市场竞争中 ,中国的电信企业面临的最大挑战是服务质量能否高出对手一筹。因此 ,企业应加强服务质量管理 ,追求“零距离”、“零缺陷”和“零投诉”的服务 ;采用有效服务手段 ,尽快做到服务的规范化、个性化和多样化 ;同时不断提升电信品牌的美誉度 ,提高用户的满意度 ,从而赢得用户

In reference of Zero Wasters concept in enterprises management, Zero Complaint was introduced into hospital management. By exercising this management model, medical dissention decreased and satisfaction increased drastically. The Zero Complaint management model should be improved into a mechanism of mutual supervision and restriction.

“零投诉”的概念是借用企业管理“零次品”的管理观念,将其应用到医院管理的一种模式。医院实行“零投诉”管理模式,使投诉率明显下降,满意度有所上升“零投诉”管理模式必须形成一种相互监督、相互制约的良性循环管理机制,需要不断地改进完善。

Objective To explore the application of “human-centered” management idea in the nursing management in the department of psychiatry. Methods Changing the idea of service to provide warm and comfortable environment for the patients and practicing open management and comprehensive therapy.Result This practice reduced the occurrence of medical accident and achieved zero complaint in nursing.Conclusion The “human-centered” management idea was helpful to exert nurses’ potentiality and provide perfect service...

Objective To explore the application of “human-centered” management idea in the nursing management in the department of psychiatry. Methods Changing the idea of service to provide warm and comfortable environment for the patients and practicing open management and comprehensive therapy.Result This practice reduced the occurrence of medical accident and achieved zero complaint in nursing.Conclusion The “human-centered” management idea was helpful to exert nurses’ potentiality and provide perfect service for the patients and improve the quality of nursing.

目的探讨“以人为本”理念在精神科护理管理中的运用。方法转变服务理念,为病人提供温馨的就医环境、实施开放式管理和综合性治疗。结果减少了护理事故的发生,护理实现了零投诉。结论建立“以人为本”的护理理念,有利于发挥护士的潜能和为病人提供超期望值的服务,提高护理质量。

 
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