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顾客
相关语句
  customer
    The Study on Customer Satisfaction Assessment in Service Industry Based on the Partial Least Square for Structural Equation Modeling
    基于PLS结构方程模型的服务行业顾客满意度测评方法及应用研究
短句来源
    Study of Hierarchy of Customer Expectations to Service
    服务业顾客期望层次论
短句来源
    An Empirical Study of the Relationship among Service Fairness, Customer Service Evaluation and Behavioral Intention
    服务公平性、顾客服务评估和行为意向的关系研究
短句来源
    Two Styles of Managing Hotel Customer Relationship: Hard and Soft
    谈饭店顾客关系的软、硬管理
短句来源
    Theoretical Framework and Case Study of the Customer Satisfaction Evaluation of Hotel
    饭店顾客满意度综合评价理论体系及实证研究
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  customers
    On the relationship between restaurant & beverage service and customers' psychological needs
    论顾客心理需求与餐饮服务的关系
短句来源
    On Choices of Strategies for Restaurant Enterprises to Improve Customers' Faithfulness
    餐饮企业提高顾客忠诚度的策略选择
短句来源
    Theory Basic Analysis of Customers Satisfied with Medical Service
    医疗服务顾客满意研究的理论基础分析
短句来源
    In "Case study", the author applies theories on strategy management,marketing, operation management, economics and so on, to analyze the hotel industry, customers, buying behavior, marketing strategy, and draw out a marketing project of Yanshan Hotel in the end.
    案例分析部分,根据案例提供的素材和作者收集的其他有关资料,运用了战略管理、营销管理、服务营销、运作管理等管理、经济方面的有关理论和知识,对广东燕山酒店进行了行业分析、顾客及购买行为分析、营销战略分析,最后对燕山酒店今后的营销方案作了初步的规划。
短句来源
    Analyzing companies with high-level customer contact, as the longest contact time and easy interaction in the delivery process, the paper will point out the advantages and disadvantages of obtaining customers' satisfaction, and design a fuzzy mode in evaluating customer satisfaction.
    通过分析高接触型服务企业与顾客接触时间长、顾客较容易参与和评价服务过程等特点,指出了高接触型服务企业在实施顾客满意战略过程中的优、劣条件,并同时给出了此类企业进行顾客满意度模糊测评的模型。
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  customers '
    On the relationship between restaurant & beverage service and customers' psychological needs
    论顾客心理需求与餐饮服务的关系
短句来源
    On Choices of Strategies for Restaurant Enterprises to Improve Customers' Faithfulness
    餐饮企业提高顾客忠诚度的策略选择
短句来源
    Analyzing companies with high-level customer contact, as the longest contact time and easy interaction in the delivery process, the paper will point out the advantages and disadvantages of obtaining customers' satisfaction, and design a fuzzy mode in evaluating customer satisfaction.
    通过分析高接触型服务企业与顾客接触时间长、顾客较容易参与和评价服务过程等特点,指出了高接触型服务企业在实施顾客满意战略过程中的优、劣条件,并同时给出了此类企业进行顾客满意度模糊测评的模型。
短句来源
    (2)the maximization of customers' interests and the maximization of enterprises' profits is the contradictions line of whole Service system's evolution.
    (2) 顾客利益的最大化与企业利润的最大化,是整个服务系统演变的矛盾主线。
短句来源
    Employee's attitude can greatly influence customers' judging hotels' services, and it can be influenced by the service culture of a hotel.
    员工态度对顾客判断饭店企业服务价值有重要影响 ,而员工态度又受企业服务文化的影响。
短句来源
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  “顾客”译为未确定词的双语例句
    Fuzzy-rating-based comprehensive evaluation for dinning sevice quality
    基于模糊评价法的餐饮业顾客服务质量综合评价
短句来源
    The Review Study on Conceptual Model about Costumer Satisfaction in Service
    服务业顾客满意概念模式回顾研究
短句来源
    Research on Factors of Customer-based Hotel Brand Value
    基于顾客的饭店品牌价值影响因素的实证研究
短句来源
    A Study on Affective Factors of Hotel Guests' Complaints
    酒店顾客抱怨行为影响因素研究
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    On Control of Service Quality of Hotel Guest Reaction
    论酒店顾客感知服务质量的控制
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  customer
The function, system architecture, and implementation mechanism of CAPP system based on Browser/Server and Customer/Server model are expatiated.
      
A disaster may completely empty the system, i.e., all customers, including the customer under service, may quit the system.
      
A MAP|G|1|n System of Inverse Service Discipline and Resumption of Service of an Interrupted Customer with His Initial Duration
      
Stationary probabilities of the states of a single-server system with Markov input flow, inverse service discipline, and interruption are determined under the assumption that the interrupted customer is served anew with his initial service duration.
      
Invariance of the stationary distribution of network states to the functional form of the distributions of times of customer servicing in the nodes of first type under fixed first moments of these distributions was established.
      
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  customers
Primary customers get in the system according to a Poisson process, and they will receive service immediately if the server is available upon arrival.
      
Customers are allowed to balk and renege at particular times.
      
All customers demand the first "essential" service, whereas only some of them demand the second "multi-optional" service.
      
It adopts Web technology to enable customers to individually customize products remotely through the internet.
      
Single-server queueing systems with Markov flow of customers, one waiting place, and preemptive-resume service and LCFS discipline for customers differing in behavior after interruption are studied.
      
更多          
  customers '
Primary customers get in the system according to a Poisson process, and they will receive service immediately if the server is available upon arrival.
      
Customers are allowed to balk and renege at particular times.
      
All customers demand the first "essential" service, whereas only some of them demand the second "multi-optional" service.
      
It adopts Web technology to enable customers to individually customize products remotely through the internet.
      
Single-server queueing systems with Markov flow of customers, one waiting place, and preemptive-resume service and LCFS discipline for customers differing in behavior after interruption are studied.
      
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In order to improve the competitive ability of service companies in Shanghai, managers in the companies must pay more respect to the quality management. A latest research indicates that the high - ranking supervisors in service companies seldom directly take part in the quality management. The employees are not enough trained in service quality and service marketing. The service companies have not really diverted operation objectives from raising service efficiency to customer satisfaction.

为了提高上海市服务企业的竞争力,管理人员必须充分重视质量管理,但最新的一项调研显示在具体实施质量管理的过程中高层管理人员直接参与质量工作的力度不够,员工关于服务质量和服务营销方面的知识和技能比较薄弱.服务企业经营目标尚未能从提高服务效率转向顾客满意.

According to the poll and causality analysis in two hotels in Guangzhou,the paper probes into the impact of seven internal context factors on employee satisfaction,employee motivation and service quality.The seven factors include management style,facility condition,training,customer guiding,role contracdition and employee co operation.

广州市两个宾馆进行了一次实证研究 ,通过问卷调查和因果关系分析 ,探讨管理人员的管理风格、服务设备质量、授权、培训、顾客导向、角色冲突、员工合作精神等七个内部环境因素对员工工作满意感、工作积极性与宾馆外部服务质量的影响

This paper first described the peculiarities of the service quality management compared with the product quality management, and then discussed in detail the gaps exist in the service quality management which are the gap between customer expectations and management perceptions of customer expectations; the gap between management perceptions and service quality specifications; the gap between the service quality specifications and the service delivered actually; the gap between the service delivered actually...

This paper first described the peculiarities of the service quality management compared with the product quality management, and then discussed in detail the gaps exist in the service quality management which are the gap between customer expectations and management perceptions of customer expectations; the gap between management perceptions and service quality specifications; the gap between the service quality specifications and the service delivered actually; the gap between the service delivered actually and external communications; and finally the gap between perceived service quality by customers and management perceptions of customer expectations. The causes of these gaps are pointed out in order to give service enterprises some hints to improve their service quality.

本文首先论述了服务质量管理与产品质量管理相比所具有的特殊性,然后详细分析了服务质量管理中可能存在的五种差异:顾客对服务的期望和管理人员对顾客期望的理解之间的差异;管理人员对顾客期望的理解同企业制定的服务质量标准之间的差异;企业制定的服务质量标准同企业实际提供的服务质量之间的差异;企业实际提供的服务质量同企业宣传所描述的企业能提供的服务质量之间的差异;以及顾客对服务的期望和对实际得到的服务的感觉之间的差异。本文指出了这五种差异的产生原因,以便为企业改进服务质量管理提供思路。

 
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